Technology

Platforms

Several platforms are available to mental health clinicians for telemental health delivery. These platforms typically offer secure video conferencing, messaging, and other communication tools tailored to the needs of mental health professionals and their clients. These platforms offer varying features and pricing structures, so mental health clinicians and CACs should evaluate their specific needs and preferences when selecting a platform for telemental health delivery. Additionally, it is important to ensure that the chosen platform complies with relevant regulations, such as HIPAA, to protect the privacy and security of client information (see Legal/Regulatory section for more information).

Commonly Used Platforms
  • Zoom for Healthcare: Zoom offers a HIPAA-compliant version specifically designed for healthcare providers, including mental health clinicians. It provides secure video conferencing, screen sharing, and chat features.
  • Doxy.me: Doxy.me is a telemedicine platform designed for healthcare providers, including mental health clinicians. It offers secure video conferencing with end-to-end encryption, customizable waiting rooms, and no software downloads required for clients.
  • TheraNest: TheraNest is a practice management and telehealth platform tailored for mental health professionals. It offers features such as video sessions, appointment scheduling, billing, and client portal.
  • SimplePractice: SimplePractice is a comprehensive practice management platform that includes telehealth capabilities. It offers secure video sessions, appointment scheduling, billing, client communication, and electronic health records (EHR) management. Telehealth by SimplePractice, SimplePractice’s dedicated telehealth platform, provides HIPAA-compliant video sessions integrated with their practice management features, making it convenient for mental health clinicians to conduct sessions securely.
  • VSee: VSee is a telehealth platform designed for healthcare providers, including mental health clinicians. It offers secure video conferencing, file sharing, and remote patient monitoring features.
  • SecureVideo: SecureVideo is a telehealth platform designed for healthcare providers, offering HIPAA-compliant video conferencing, scheduling, and billing features tailored to the needs of mental health professionals.
  • TherapyNotes: TherapyNotes is a practice management platform with integrated telehealth capabilities. It offers secure video sessions, appointment scheduling, billing, notes, and client portal features.

Comparing Telemental Health Platforms

Telemental Health Comparisons in an independent telemental health technology comparison site created to help mental health providers quickly identify the best technology for their online therapy practice or network. From HIPAA compliant video platforms to encrypted email.

Considerations Audio-Only Telehealth:

Audio-only telehealth: How to maintain privacy and securityThis article summarizes guidance from the Department of Health and Human Services to help providers comply with HIPAA while providing audio-only services. You can view the guidance from DHHS here.

Page Last Updated: June 2024

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